Refund policy

1. Overview
At Marinko’s Desserts, we take pride in the quality and taste of our raw, organic vegan cakes. Because our products are perishable and made to order, all sales are final; however, we understand that issues occasionally arise. The following policy outlines when and how refunds or exchanges may be granted.

2. Eligibility for Refund or Exchange

1.     Defective or Damaged Products:

o   If you receive a cake that is damaged en route to the pickup location, incorrectly prepared (wrong flavor, wrong size), or spoiled (mold, off-odor) upon pickup, you may request a refund or replacement.

o   You must notify us within 24 hours of pickup by emailing marinkosdesserts@gmail.com with a photo of the cake and a brief description of the issue.

2.     Incorrect Orders:

o   If we prepare an incorrect order (e.g., wrong flavor, wrong dietary customization), please notify us immediately upon pickup. We will arrange a replacement (if stock and time permit) or issue a refund for the incorrect item.

3.     Order Cancellations by Customer:

o   Standard Cakes (3-inch, 4-inch): May be canceled up to 48 hours before the scheduled pickup without penalty. A full refund will be issued to the original payment method.

o   Large Cakes (6-inch, 9-inch): Require a minimum of 72 hours (three days) notice for cancellations. Cancellations requested with less than 72 hours’ notice will be partially refunded (50% of the order amount) to account for ingredients already purchased and labor.

o   To cancel or modify an order, email marinkosdesserts@gmail.com or call (310) 435-0504 with your order number, date, and details of the requested change.

3. Non-Refundable Items

• Any cake that has been custom-ordered with special dietary requests beyond the standard vegan, gluten-free, refined sugar-free specifications (e.g., custom flavor blends) is non-refundable unless we made a clear error.
• Any cake that has been picked up and consumed or if no defect is substantiated with photographic evidence will not be eligible for a refund.

4. How to Request a Refund or Exchange

1.     Email Notification: Send detailed information (order number, pickup date, issue description, photographic evidence if applicable) to marinkosdesserts@gmail.com.

2.     Review Process: We will review your request within 24 hours. If approved, we will notify you of the refund amount or arrange a replacement cake.

3.     Refund Processing: Approved refunds will be credited to the original payment method within 7–10 business days.

4.     Replacement Orders: If we offer a replacement cake (due to our error or confirmed defect), you may schedule a new pickup at no additional cost, subject to ingredient availability.

5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. The version posted on our Site at the time of your order will govern any disputes or claims.